Yellow Park Support

New Anti Spam measures have now been implemented on all our mailservers.

Two main new mechanisms are now available :

• Spam Assassin
• Challenge Response

Spam Assassin

The Spam Assassin engine is used which runs a wide range of heuristic tests on email to identify spam and calculates the total hits of rules. Based on the value of hits it classifies whether or not a message is spam.

Mail that is identified as spam will then be prefixed with [SPAM] in the subject of the email.

How to enable Spam Assassin

This option has to be enabled by a mail administrator (eg admin@yourdomain.com). Login to the email control panel, click on the user you wish to enable/disable the function for and set the checkbox for “Spam Assassin Engine” appropriately before using the save button.
Challenge Response

The challenge response mechanism is an extremely powerful feature that will enable you to never receive a spam message again.

If enabled, any unidentified sender will be sent an email requiring them to visit a web page and type in a code which is shown in a displayed image. Once a user has successfully completed this procedure they are added to your approved sender list and need never go through the process again. If the confirmation process is not completed within 7 days you will not receive the email as it will timeout.

Users with webmail access can administer the approved/denied sender list as well as approve any items which are awaiting confirmation.

How to enable Challenge Response

This option has to be enabled by a mail administrator (eg admin@yourdomain.com). Login to the email control panel, click on the user you wish to enable/disable the function for and set the checkbox for “Challenge Response” appropriately before using the save button.

Each domain ‘type’ has it’s own transfer method - please follow the instructions below;

UK Domains (.co.uk .org.uk .ltd.uk .me.uk etc.)

What do I need to do ?

To transfer a .uk domain, you will need to instruct your current host to change the IPSTAG (this is a code that identifies us in the UK domain registry) - the IPSTAG is TITAN

How long will it take ?

This process is very quick to complete, and normally takes a matter of minutes to process. Once we have control of the domain we can update the nameserver records to point to our network - this process will take upto 24 hours to propagate across the Internet.

Will it cost anything ?

We don’t charge to accept inbound transfers of .uk domains - however you’d need to check with your registrar whether they charge any fees to transfer domains out.

International Domains (.com .net .org .info .biz .eu)

What do I need to do ?

We’d first recommend changing the nameservers on the domain - this will enable the domain to point to the hosting services you have with ourselves whilst the transfer takes place. Our nameservers are:

ns1.titaninternet.co.uk
ns2.titaninternet.co.uk
ns3.titaninternet.co.uk

To transfer the domain, you will need to ask your current registrar to:

1. Unlock the domain name (this is a security lock to prevent fraudulent transfers)
2. Provide the EPP AUTH-ID (this is a security code issued by the registrar to allow you to make a transfer)

Once we have that information, we will submit this transfer request via our registrar, Joker.com.

Joker.com will then generate transfer approval emails to the owner and adminstrative contacts listed in the domain’s WHOIS records. Upon receiving these emails you must confirm the transaction, and after that, the domain transfer will proceed.

How long will it take ?

Please allow up to 7 working days for a domain to be transferred.

Will it cost anything ?

There is a mandatory policy by the domain registry to renew the domain registration for a period of 1 year upon transfer. We will charge you £15+VAT for this service.

CentralNic Domains (.uk.com .eu.com)

What do I need to do ?

Please instruct your current registrar to release the domain to our CentralNic account “H60269″

How long will it take ?

This process is quick to complete, and normally is completed within one day. Once we have control of the domain we can update the nameserver records to point to our network - this process will take up to 24 hours to propagate across the Internet.

Will it cost anything ?

We don’t charge to accept inbound transfers of CentralNic domains - however you’d need to check with your registrar whether they charge any fees to transfer domains out.

UKERNA / JANET Domains (.ac.uk .gov.uk)

Transferring these domains is slightly more complex - please contact our support team for further assistance on these transfers

What is Windows Media Streaming

Windows Media Streaming (available on our WIN100, WIN200 and WIN500 packages) allows you to have audio and video files on your website, and have your users play the files without having to fully download the file first. This greatly speeds up playing, and will allow fast forward and rewinding of the file.

Some of the advanced features allow you to setup a link to stream certain sections of your video file, e.g. show a 10 second clip at a specifc point in the file.

What do I need to do ?

Firstly the files need to be in a format that can be streamed, there’s two options here;

1. Use individual files - audio files must be in .wma format, and video files must be in .wmv format to be streamed. This is fine for most video and audio files.

The files should be encoded in an approriate bit rate, we recommend approximately 300kbps for broadband users and 40kbps for dial-up modem users. There’s no limit to the size of the files, however they’re included in the disk space allocation for your site.

or

2. Use an ASF container which can contain an audio stream, multiple bit rate video streams, and metadata (description information). This is however more complex to setup, but offers a lot more features. These are further explained on the Microsoft Web Site

Once the files are in a suitable format, you need to upload the files via FTP to the /media folder. Then contact our support team to setup the configuration on the streaming server.

How do I actually use the streaming ?

To stream the files, Windows Media Technologies uses a protocol called Microsoft Media Server (MMS). A URL that points to a streaming file is for example as mms://servername/sitename/filename.wmv

Whilst most web browsers can directly use the MMS protocol, there’s some that don’t - so to ensure access for all browers, you’ll need to create a .asx file to reference this stream.

A simple ASX file might look like this:

<ASX version=”3.0″>
<Entry>
<ref href=”mms://servername/sitename/filename.wmv”/>
</Entry>
</ASX>

After creating the ASX file (use notepad to create the file, and name it with a .asx extension), upload it to the /htdocs folder (or any subfolder) of your website.

To link to the ASX file, use a standard <A HREF> tag in the HTML page eg.

<a href=”http://www.yourdomain.com/folder/asxname.asx”>Description</a>

When the user selects a link to an ASX file, the computer will launch the Windows Media Player. In turn, the Windows Media Player looks in the ASX file for the location of the streaming file, and starts the stream.

Further information on the advance syntax of referencing media streams in on Microsoft’s MSDN Developer Site

Embedding a media player in your web page

It is possible to include a Windows Media Player ActiveX object in your web page, using the code found at Microsoft’s website

This document provides information about how to configure Microsoft® Windows® Small Business Server 2003 to host a new Windows SharePoint™ Services Web site that can be used by people outside your local network.

Download the word doc here

Download the Blackberry Enterprise Server Express version 4.1 quick start guide.  This is good document to get up and runing fast. 

Down load here:  BES quick start guide

Click this link to dwnload from Microsoft.

RTF message arrives unformatted and with attachment named Winmail.dat

The message arrives without formatting or any of its original attachments, but it has a new attachment named Winmail.dat. This occurs when you send a message in Outlook Rich Text format (RTF) but the recipient’s e-mail program doesn’t understand RTF. If you have Outlook set up to preserve Rich Text format when sending to recipients over the Internet, you can change this setting to convert these messages to a format that works best for the majority of your Internet recipients. Or, if this problem occurs only for a particular recipient, convert RTF messages only for that recipient.

To convert all RTF messages to another format when sent to any Internet recipient

1. From the main Outlook window, on the Tools menu, click Options, and then click the Mail Format tab.
2. Click Internet Format.
3. Under Outlook Rich Text options, select the format you want. The recommended setting is Convert to HTML format because most e-mail programs understand this format. It also preserves text formatting, pictures, and other such features in your message.

Note If you use Convert to plain text format, the message will lose any text formatting (bold, italic, paragraph styles, and so on) that you added.

To convert RTF messages to another format only when sent to a specific Internet recipient

1. If you haven’t already done so, add the recipient as a contact.
2. With the contact open, in the E-mail box, double-click the contact’s e-mail address.
3. In the Internet Format list, select the format you want to use for messages to this recipient. The recommended setting is Let Outlook decide the best format.

Note If you use Plain text, the message will lose any text formatting (bold, italic, paragraph styles, and so on) that you added.

Recipient’s mail supports RTF, but message arrives unformatted

You might not have actually sent RTF to that recipient. Even if you created the message using the RTF message format, by default, Outlook converts all RTF messages to HTML when sent over the Internet. However, you can change this default so Outlook preserves the Rich Text format for all of these types of messages that go to an Internet recipient. Only do this if you know that the majority of these recipients use Outlook or the Exchange Client.

To preserve RTF format for messages sent to any Internet recipients

1. From the main Outlook window, on the Tools menu, click Options, and then click the Mail Format tab.
2. Click Internet Format.
3. Under Outlook Rich Text options, select Send using Outlook Rich Text format.

To preserve RTF format for messages sent to a particular Internet recipient

1. If you haven’t already done so, add the recipient as a contact.
2. With the contact open, in the E-mail box, double-click the contact’s e-mail address.
3. In the Internet Format list, select Send using Outlook Rich Text format.

Note If you create messages in plain text or HTML, this setting will also convert those messages to RTF when sent to the specified contact.

If you’re using Microsoft Outlook with Microsoft Exchange Server, the Exchange system administrator might have prohibited sending RTF formatted messages to Internet recipients.

I sent a meeting request over the Internet, but the recipient received a regular message.

Meeting requests are created in Rich Text format, but by default, Outlook 2002 converts them to Internet (iCal) format when you send them over the Internet. One of the following situations may have occurred.

The request was sent in iCal format, but the recipient is using Outlook 98 or 97, which only support RTF format for requests. Do one of the following:

To reserve RTF format for a request sent to a particular Internet recipient

1. If you haven’t already done so, add the recipient as a contact.
2. With the contact open, in the E-mail box, double-click the contact’s e-mail address.
3. In the Internet Format list, select Send using Outlook Rich Text format.

To preserve RTF format for a specific request

• While you’re in the request, on the Actions menu, click Forward as iCalendar to clear the check mark.

You changed the default so that requests are sent as Rich Text format, but the recipient’s e-mail program only understands iCal. Create a new request and enable the setting that converts it to iCal format. While you’re in the new request, on the Actions menu, click Forward as iCalendar to select the setting. (A check mark indicates the option is selected.)

Source: http://office.microsoft.com/en-us/outlook/HA010347811033.aspx

Your website conains a powerful visitor statistics package that can be accessed using a web browser.

Simply tell us the exact filename of your homepage (e.g. index.php, default.aspx etc) and we will activate this service.

Once activated, login at http://stats.mydomain.com using your main username and password.

You can access your email using a web browser by visiting the Yellow Park Website and clicking Log In from the Client Centre menu.

Use your normal username and password to log in.   For the username, remember to use your whole email address.  e.g. Username:  myname@mydomain.com.

Only domain administrators will access this screen. It lists the settings which can be changed for the domain in context.